Why Are Brits Late to the Instant Payment Party?
By  Angelina Maksimovic

June 23, 2025

Why Are Brits Late to the Instant Payment Party?

Despite the rise of instant digital payments around the world, new research from FICO reveals that UK consumers are trailing…

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Freshworks’ Freddy: Agentic AI Launched at Refresh, Mika Yamamoto Explains It All

Message Received: The RCS Revolution Is Here

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Message Received: The RCS Revolution Is Here

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Gift Cards Are the New Currency, And Everyone’s Cashing In

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Dear Customer, This Message Was (Probably) Written by AI

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AI-Fueled Deepfakes Trigger Surge in Voice Fraud

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Where Is AI Actually Moving the Needle in CX?

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Healthcare Execs Say Cyberattacks Have Harmed Patient Care and It’s Only Getting Worse

Customer Experience

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Survey Reveals Luxury Demand Softens as Consumer Optimism Falls

Survey Reveals Luxury Demand Softens as Consumer Optimism Falls

Your Cheap Designer Dupe Might Be Paying for Organised Crime 

Your Cheap Designer Dupe Might Be Paying for Organised Crime 

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Layoff Survivors Face a Learning Crisis with Real Business Consequences

Layoff Survivors Face a Learning Crisis with Real Business Consequences

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AI Fatigue? Workers Say Tools Aren’t Living Up to the Hype

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