Why Are Brits Late to the Instant Payment Party?
By  Angelina Maksimovic

June 23, 2025

Why Are Brits Late to the Instant Payment Party?

Despite the rise of instant digital payments around the world, new research from FICO reveals that UK consumers are trailing…

June 19, 2025

Freshworks’ Freddy: Agentic AI Launched at Refresh, Mika Yamamoto Explains It All

Message Received: The RCS Revolution Is Here

June 19, 2025

Message Received: The RCS Revolution Is Here

June 18, 2025

Gift Cards Are the New Currency, And Everyone’s Cashing In

June 17, 2025

Dear Customer, This Message Was (Probably) Written by AI

June 16, 2025

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

June 12, 2025

Where Is AI Actually Moving the Needle in CX?

June 06, 2025

Healthcare Execs Say Cyberattacks Have Harmed Patient Care and It’s Only Getting Worse

Customer Experience

Would You Give Up Your Flight for €100? Wizz Air Thinks You Might 

Pay to Stay Behind? Inside Wizz Air’s Unusual Customer Strategy

Survey Reveals Luxury Demand Softens as Consumer Optimism Falls

Survey Reveals Luxury Demand Softens as Consumer Optimism Falls

Your Cheap Designer Dupe Might Be Paying for Organised Crime 

Your Cheap Designer Dupe Might Be Paying for Organised Crime 

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Employee Experience

Layoff Survivors Face a Learning Crisis with Real Business Consequences

Layoff Survivors Face a Learning Crisis with Real Business Consequences

UK Doctors Say Time Off Matters More Than Money

AI Fatigue? Workers Say Tools Aren’t Living Up to the Hype

AI Fatigue? Workers Say Tools Aren’t Living Up to the Hype

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    Digital Experience

    Liferay

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    Sanas Unveils Breakthrough in Real-Time Speech Translation

    AI-Fueled Deepfakes Trigger Surge in Voice Fraud

    AI-Fueled Deepfakes Trigger Surge in Voice Fraud

    Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

    Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

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    InVision group unites entire portfolio under new “Peopleware” brand

    Combining AI and the human touch will drive public sector efficiency  

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