Author: Basia Szumska-Hare

CX into 2021 and beyond!

Basia has a long-standing relationship with CXM and Awards International, both as a contributor and judge. Whilst she was also nominated this year for CX Stars, she is watching from the sidelines and is very excited to see who comes out on...

Judging at the UK Complaint Handling Awards: What I Learned

Basia Szumska-Hare judged at the 2019 UK Complaint Handling Awards in London earlier this month. So, it’s Friday March 8th in London, the sky is blue, the children didn’t complain about getting ready for school, and I didn’t hear any complaints of...

Customer Experience: The Agony and the Ecstasy

Basia Szumska-Hare, a Global client Director at Capita IT Enterprises is a judge at the 2018 UK Customer Experience Awards. It’s been one of those days today, I feel terrible, and it’s all about one of my customers. I won’t go...

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience,...