Author: Carolyn Hall

Diary of a CX Manager: A Fool’s Approach to VoC

It’s the start of a new financial year so many businesses will be using new budgets to kick off fresh programmes and initiatives. Here, we join a brand new CX Manager tasked with launching a Voice of the Customer programme…any...

Ingredients for Customer Love Potion

How to make every day feel like Valentine ’s Day by Carolyn Hall, Director, Confirmit Relationships are a tricky business. Good ones can be hard to find in the first place, exhilarating in the early days, comfortable in the good times,...