Author: Chris Proctor

What do Amazon and Social Housing have in common? It’s the customer

The very nature of social housing means customer service in the sector can be a more complex affair than in others. In a market which spans local authority homes and independent housing associations, what is the benchmark for customer experience...

Why Is Artificial Intelligence So Valuable in Service Management CX?

Artificial Intelligence has long been talked about as ‘game changer’, however, unlike some tech ‘hot topics’ the hype around AI is rapidly being backed up with credible and highly valuable applications; significantly, the service management sector, where attention has traditionally...