Author: J.D. Hildebrand

Phone and Online Chat Favoured by UK Customers, Survey Shows

Be available when your customer wants attention, whenever and however that may be. That’s the takeaway from NICE InContact’s 2018 CX Transformation Benchmark study. The report is available for download from London-based NICE inContact, maker of the cloud-architected contact-center software package...

Why Competition Is a Core Value at Nationwide

It is probably impossible to count the seminars, books, journals, research reports, podcasts, websites, university programs, magazine articles, and conferences that compete to offer advice to managers. More than 11,000 business books are published in English each year, according to...