Author: Jo Upward

Attracting Talent to a Future Tech-Driven Workplace

The Delphi Study of Work 2050 can be seen as a sober read for those of us working in workplace culture. As well as predicting an unemployment rate of around 24 percent of the world’s population by 2050 due to...

Reboot Your CX Transformation Plan: Five Steps for Success

With the Institute of Customer Service recently warning that the “survival of the fittest will be driven by how well customers are served” and 33 percent of Americans say they’ll consider switching companies after just a single instance of poor...