Author: Jonathan Sharp

Up Close and Personal: Customers Increasingly Demanding Personalised Service

Customer expectations are ever-rising, competition is fierce, and retailers’ number one priority at present is improving Customer Experience. A study by Walker revealed that by 2020, Customer Experience will have overtaken both product and price as the key brand differentiator. Customers...

Technology Wrap-Up 2017

Technology is now part of our DNA and businesses and organisations are realising that they have to consider it; not only to grow, but to survive. Now, at the end of 2017, we are in the midst of a new...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...

Inbox Overload – How to Increase Staff Efficiency

The world is moving faster than ever before and consumers now have better technology than most businesses. Millennials are demanding the latest technology and the digital revolution is upon us so companies need to react to this paradigm shift. Keeping Up...