Author: Simon Fraser

Artificial Intelligence, the Employee Journey, and the Millennial Dilemma

Today’s employer is facing a 21st Century personnel challenge, one which was almost non-existent for their predecessors. Previous generations held the expectation that an individual would build a professional career within one industry by starting at the bottom of the...

Customer Expectations on a Global Scale

In today’s connected world, managing a customer’s expectation and consistently creating positive experiences has proven to be a challenge for many organisations.  Part of the challenges in Customer Experience can be attributed to a variance in preferences across different industries and...