Author: Simon Johnson

Customer Experience Trends in 2021

CXM Editor Debbie Walton had the pleasure of chatting to Simon Johnson from Freshworks, CXM’s winner of this year’s CX Stars Top 100 Professionals, about customer experience trends in 2021. For information on Freshdesk’s product offering, please click here. What 2021 holds...

Video Customer Support: A New Standard On The Horizon?

Video conferencing has been established as a new communication norm since the majority of the UK population began working from home. Whether it’s conducting work meetings or catching up with friends and family in the evenings and at weekends, major...