Author: Strategy Institute

10+ Digital Customer Experience Insights from Industry Leaders

For many what I’ve described may be called an omni-channel strategy – I just call it “how to run a modern business that will still be around in 5 years” Martin Dowson, Customer Led Design, ROYAL BANK OF SCOTLAND Question 1: 1. How...

Back-to-Back Industry Insights from Two Digital Customer Experience Leaders

DCX Europe Summit 2016 shared with CXMagazine some interesting insights from various customer experience leaders which inspired us to make a “back-to-back” article with their answers to some of the most relevant questions. This time, the participants are Rick Medeiros,...