Category: Customer Experience

Beat the Wave of Dissatisfaction – Get Proactive!

  Now that lockdown restrictions have been eased significantly, shoppers are nervously returning. It’s a brave new world out there and it’s more than just nerve-wracking going back out, visiting retailers, pubs and beauticians – it’s confusing, it’s less fun and an...

How Marketers Can Keep Pace With Consumers Post Pandemic

As we all entered 2020, who would have known life as a marketer would change so drastically, let alone the world as we knew it.  The COVID-19 pandemic hit us all with an unexpected bang. The year started with interactions through...

Video Killed the Radio. Is It About To Do the Same to Face-to-Face Customer Interactions?

Over recent months, the way we communicate has changed drastically. With companies across multiple industries implementing work-from-home arrangements for their employees, it will come as no surprise that video applications, such as Zoom and Microsoft Teams, have all grown in popularity monumentally since the...

Create Memories that Tell Your Brand Story

Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. In fact, the term has extended its reach beyond the boardroom and is used just as frequently by tactical and operational...

UK Complaint Handling Awards: 2021 Entries now Open!

Entries are now open for the 2021 UK Complaint Handling Awards, Britain’s biggest celebration of CX-inspired initiatives to resolve consumer problems. 2021 will be the fifth year of the UK Complaint Handling Awards, this time held fully online, from start to...

Getting CX Transformation Right

One of the most common obstacles to CX transformation is a misunderstanding of what CX is really about, among people who are not CX professionals. And if you are a CX professional trying to explain it to colleagues, it can be...

Brands Should Focus on Delivering a ‘Human’ Experience in the Brave New World

The uncertainty surrounding the fallout from lockdown and consumers’ changed behaviour makes the task of forecasting the future a difficult one for brands. While commentators obsess about the performance of channels and the extent to which ecommerce is replacing bricks...

Amazon To Open At Least 30 Checkout-Free Physical Shops In the UK

The online retail giant plans on launching at least 30 physical stores across the UK where customers won’t need to pay at checkout. In December 2016, it was announced that Amazon Go would soon be opening its first shops in Seattle, USA, allowing consumers to...

Inspiring Confidence: The (C)X-Factor in Any Customer Experience Strategy

In your office there will be rules; standard operating procedures that help with inducting new staff, training long-term staff and ensuring the smooth running of day to day business. Sometimes those rules are well documented in step-by-step guides, and sometimes they...

TTEC Announces New EMEA CX Service for Volkswagen Group UK

New centre is set to transform customer experience and drive improved loyalty, retention and advocacy TTEC, a worldwide leading digital customer experience (CX) technology and services company has today announced its new CX service centre for Volkswagen Group UK, which includes...