Category: Customer Experience

Why Better Customer Experiences Start with Cultural Change

Steve Sasson was an electrical engineer working at Kodak when, in 1975, he designed the first ever prototype digital camera which was bigger than a toaster. What happened next has entered corporate folklore as one of the great cautionary tales....

Keeping up the Customer Experience between Restaurant Visits

More and more restaurants are realising that true competitive advantage lies in creating an engaging customer experience. Not only in the restaurant, but between visits. One that is personal, timely, and insightful. By using advanced analytics to find out the...

Retail App Poq Gets £3.5m, Brings Total to £7m

Retail app Poq has received £2.5m in an equity funding round led by Beringea and with participation from Meyer Bergman. The firm also secured £1m in debt funding from Barclays. With this raise, Poq brings its total amount of money raised to date to £7m. The...

A Retail Startup That Allows People to Try on Clothes Digitally Just Got a £10 Million Boost

LONDON – Metail, which allows customers try on clothes in a virtual fitting room, secured £10 million ($12.88 million) in a Series B funding round, as fashion retail continues its move from the high street to the internet. The round was led...

LondonMetric Has Snapped up Two M&S Stores for £25m

A pair of Marks & Spencer retail units has been acquired by LondonMetric as the property investor continues to grow its convenience portfolio. The London-based firm has snapped up the two edge of town retail assets in Newport, Isle of Wight...

Doncaster Food Waste Recycler Opens £32m Facility in London

ReFood, the Doncaster-based food waste recycler, has opened a new £32m anaerobic digestion facility in Dagenham. Operated by ReFood, part of the SARIA Group (one of the three divisions of the RETHMANN Group), the site will act as a showcase of...

Ocado’s Shares Jump After Customer Numbers Increase 12%

LONDON – Ocado’s shares jumped on Wednesday morning despite a drop in half-year profits, after reporting an increase in customers. Ocado’s profit before tax in the first six months of 2017 was down £1.7 million, due in part to the costs associated with opening new...

UK Energy Regulator Proposes Price Cap for Poorest Customers

Britain’s energy regulator Ofgem could cap bills for some of the most vulnerable customers and make it easier to switch supplier in response to a government request to set out plans to help customers on the poorest-value tariffs. Utilities have denied...

Londoners in Zone 1 Will Soon Be Able to Order Birthday Cake On-demand

London-based startup, CakeDrop, has launched a new service this week that has corralled some of the capital’s best independent bakeries to provide on-demand birthday cake deliveries to Zone 1 workplaces. The service allows London’s office workers to bulk buy and schedule...

5 Leading CX Influencers Sharing Their Secrets

Just by googling customer experience, thousands of results appear that are a mouse-click away. From the basic definition explaining that customer experience (CX) is the product of an interaction between an organisation and a customer over the duration of their relationship,...