Category: Customer Experience

Early Checkout for Hotels Failing to Adopt Customer Facing Tech

Hotel operators face a deluge of technology-driven change that many are ill-prepared for. No longer impressed by key cards and digital signage, a new generation of hotel guests expect more in terms of convenience, such as apps that unlock doors, watches...

Barclays Launches Extra Large Talking Card Reader for Elderly Customers Who Want to Bank Online

Barclays, one of the last year’s UK Customer Experience Awards winners and a UK Digital Experience Awards finalist, has launched an extra large talking card reader to help older and vulnerable customers use online banking. We have long called for improvement...

Gamers in The UK Can Now Design Their Own Xbox One Controllers

But new customization options are coming worldwide. Microsoft has announced that it’s rolling out its controller customization service, Xbox Design Lab, to even more countries today alongside even more customization options. Unveiled last year, Xbox Design Lab was Microsoft’s first ever controller...

Tritax Has Acquired an Ocado Distribution Centre for £92m

Property investor Tritax Big Box REIT has agreed a multi-million pound deal for a major distribution facility in Birmingham, further expanding its portfolio of UK logistics assets. The London-based firm has acquired a facility at Birch Coppice Business Park, Dordon, which...

CX Trends for 2017 – BA Take Note!

Anyone who knows me will know that I like to talk about the Customer Experience. It’s my job, I know it and I love it! So I’m sure you can imagine that the recent BA fiasco really caught my attention...

How Amazon’s Robot Army Is Driving Customer Experience

I bought a Fitbit Charge 2 last month from Amazon. As I researched models online, I received an offer for an Amazon Prime trial, including free shipping and more, so I signed up. The Fitbit shipped that day and arrived on...

Hyperloop One Proposes London to Edinburgh Trip in 50 Minutes

Three UK routes are being considered for Europe’s first Hyperloop, the high-speed transport technology backed by Tesla boss Elon Musk. Routes from London to Edinburgh, Liverpool to Glasgow, and Cardiff to Glasgow have all been shortlisted by Hyperloop One, one of...

Customers Are Sharing the Love

Yonder Digital Group research shows that today’s customer is just as likely to share positive experiences as bad experiences. Over 80% of customers tell friends and family about their positive experiences with a company, finds new research commissioned by Yonder Digital...

What Do Masters of Retail CX Do?

In the race to build lifelong loyalty, more brands than ever are jostling to put customers into the centre of their organisation. But in the struggle, many forget that it’s no accident there are two words in the phrase “customer...

Top 75 Customer Experience Blogs & Websites For Businesses

Feedspot made a list of top 75 CX blogs, and we’re delighted to say that our magazine made it to the top 20 (which are featured in this article). To check out the entire list, please click the link at the...