Category: Digital Experience

Everything We’re Expecting Apple to Launch on September 12

It’s official: Apple’s going to launch new stuff on September 12.On Thursday, the tech giant sent invitations to its annual big iPhone launch. It’s safe to say this is one of Apple’s most important launches in years. The most valuable company in...

Why Security Is Important for the Customer Experience

The customer experience industry is in transition. According to a new report, State of Customer Experience 2017, published by West, 88% of customer service professionals expect digital interaction to overtake voice calls by 2020 or sooner. This is great news,...

Ten Tech News Stories You Should Know About

New tech stories. Take a look at what has been happening in the Tech world.     1. Check the top 5 ARKit demos released up until now. Get a glimpse of what the future of AR would look like.       2. A patent...

Amazon’s and Microsoft’s AI Assistants Are to Be Friends. What Would That Really Mean?

On Wednesday, Microsoft and Amazon made a surprise announcement: Cortana and Alexa, their respective AI-based voice assistants, will work together.   Or, as Amazon CEO Jeff Bezos succinctly put it in a tweet: “Alexa has made a new friend.” For anyone following the rise...

Millennials Really Are Making a Move on Tech Funds

At the age of 27, Andre de Haes raised 30 million euros ($36 million) for his London-based venture capital fund, Backed VC. Now 30, he and his 29-year-old business partner Alex Brunicki are among a cohort of young investors who are...

Four Security Trends That Threaten Your Network Hive

A bee hive is an industrious place of teamwork; now imagine vulnerability, and a passing wasp taking its opportunity to force entry. Your business is its own hive and the impact of cybercrime and the integrity of our systems is a...

Why Personalised Advertising Is The Only Way to Go in an Age of Ad-blockers

Online advertising has hit something of a wall in recent years. People are fed up with pay-and-spray tactics, and ad-blockers are on the rise. And while the concept of ‘personalised’ advertising may tap into our fears about privacy, it is...

Apple Is Destined for Huge iPhone Growth in 2018

Research firm IDC recently published its expectations around Apple iPhone growth for both this year and the coming year. According to IDC, iPhone shipments will grow 1.5% year over year in 2017 (a marked improvement from the 7% drop that IDC says that iPhone...

Four Ways Virtual and Augmented Reality Will Revolutionise CX

From chatbots to artificial intelligence, a wide range of emerging technologies are set to transform how brands interact with their customers. Virtual reality (VR) and augmented reality (AR) are the latest developments to be heralded as game changing, offering companies...

Ten Tech News Stories You Should Know About

Latest tech innovations today.   1. McDonald’s forms partnerships with technology agencies to upgrade their ordering technology. Numerous technological developments coming in the future.   2. Google is currently testing a news Chrome tool to mute autoplay videos. An info bubble button will...