Category: Digital Experience

Google Launches Exclusive Play Music Feature for Galaxy S8

Samsung Galaxy S8 owners who are enjoying Google’s Play Music streaming service may have noticed a new feature rolling out to the app recently, called New Release Radio. At the moment, this appears to be an exclusive feature within the...

INTRODUCING THE 101 RISING STARS OF UK TECH SCENE

Welcome to BusinessCloud’s inaugural list of the country’s most promising tech start-ups. Last week we brought you the hottest disrupters, companies already using tech to shake up traditional industries. You can view that full list here. And today it is the turn...

A New Amazon Patent Stops You From Checking Prices Online While You Shop in a Physical Store

Amazon has been granted a patent designed to stop you from visiting a shop to buy something but then looking for a cheaper version online while you’re there. The patent, which we first saw via The Verge, would essentially try and intercept you if you made...

Bots over Bodies – Who Cares?

The era of bots has truly begun. At its recent F8 developer conference, David Marcus, CEO of Facebook Messenger announced that the company’s platform had grown to 100,000 bots, with 2 billion messages sent between consumers and businesses each month. Facebook...

Amazon Launched a New Barcode-scanning Gadget With AI Assistant Alexa Built in

Amazon has unveiled a new version of its barcode-scanning gadget, the Dash Wand — and it now has the company’s AI assistant Alexa built in. The device brands itself as a “wifi enabled kitchen assistant” that will “[revolutionise] how you shop...

Why Apple Business Chat Will Succeed Where Others Haven’t

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major implications for both consumers and businesses. Using Business Chat, consumers will be able to get answers to questions, resolve issues and conduct transactions...

Humans vs. Bots: The Future of Customer Experience in Call Centres

In today’s always-connected world, social-media-savvy, mobile consumers increasingly associate a brand with the digital experience that the brand offers them. Adopting an omni-channel customer experience strategy is only the first step towards meeting digital consumers’ expectations. Organisations need to rethink...

Netflix and Amazon ‘Will Overtake UK Cinema Box Office Spending by 2020’

Film industry will remain ‘pretty healthy’ but DVD and Blu-ray sales will go into ‘terminal collapse’, says PwC Netflix and Amazon are set to overtake the cinema multiplex after a report predicted that revenues from streaming film and TV shows in...

Google Opens Digital Skills Academy in London to ‘Educate And Inspire’

Google has opened the doors to a new digital academy, located in the heart of London, that is designed as a hub for “educating and inspiring” everyone from school kids to company founders. The new digital space, which Google calls The...

Why the Public Sector Needs to Prioritise the Online User Experience

User experience (UX) is a term that has gained more traction over the last few years – businesses are now realising the importance of not only designing aesthetically pleasing websites and online services, but ones which provide a great user...