Resource Type: Case Studies

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

In today’s fiercely competitive retail market, challenger brands face an uphill battle against industry giants and rapidly shifting consumer expectations. For Bravora, a rising UK-based fashion and apparel retailer, the challenges were clear: low customer retention, stagnant revenue growth, and...

Examining Award-Winning Case Studies for Project Success: Inspiring stories from American Medical Association, Prudential Financial, and Univar Solutions  

Ready to impress the judges and secure top marks for your next project? Let’s delve into the depths of three award-winning case studies, exploring their secrets to leaving a lasting impression and garnering recognition: 1. American Medical Association: Championing Patient Advocacy...

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

Forrester Study Drive Conversational Experiences For A Future-Ready Customer Support Strategy The uncertainty surrounding the global pandemic has highlighted the urgent need fororganizations to not only better understand their customers, but also meet and exceedcustomer expectations. Customer support teams in particular...