Resource Type: eBooks

Gmail as a help desk-eBook

Gmail as a help desk – eBook Do excellent customer support right from Gmail. Have you been struggling to do customer support from Gmail? Do you wish your team was more efficient in handling customer emails? What you can hope to achieve...

The State of the Contact Centre: Embracing the Evolving World of Work

The State of the Contact Centre: Embracing the Evolving World of Work HOW LEADING CONTACT CENTRES ARE TURNING FORCED CHANGES INTO FUTURE-READY STRATEGIES To gain a better understanding of what’s changed during the pandemic, as well as what the evolving world of...

4 Steps to Calculating the ROI on Customer Experience Intelligence

4 Steps to Calculating the ROI on Customer Experience Intelligence UNLOCKING THE POWER OF DATA Download the white paper to find out what four steps to use to calculate the ROI on Customer Experience Intelligence: Start discussing the value of customer touchpoints. Document your...

‘Mr Employee Experience’ Article Collection

Mr Employee Experience’ Article Collection “Employee experience is the intentional design and engineering of a high value, integrated and end-to-end employee experience. From pre-hire to retire, using the experience as a lens, we can maximize all the interactions an individual has...